Services
Fast & uncomplicated customer information in the case of an event
Defined & qualified contact and information office for customers
Information brochure "Customer Information in the Case of an Event" with registration code for people and left-behind objects
Emergency box with checklist on the trains / buses
Incident Command / On-Call Team
- Incident command & emergency response team presenta-care.net
- Logistics & infrastructure
- Initiation of event management measures
- Planning of measures of psychosocial emergency support
- Advising of the affected companies
Back Office / CC Call-Back
- Telephone handling of customer messages
- Data acquisition of customer message forms
- Case management & case documentation
- Provision of personnel resources CC call-back
- Logistics for objects left behind or missing
- Infrastructure call-back call-centre
- Administration & final evaluation
Case Management / Psychosocial Emergency Support
- Giving of information to individual people and groups
- Determining the need for care
- Evaluation of acute care
- Organising advisory & care services
- Brokering further specialist help (aftercare)
- Initiation of early measures for claims settlement
- Networking with specialist departments
Data Management
- Evaluation of the data received & producing of a priority list for further steps
- Management of the databank
IT
- Provision of the web-application presenta-care.net (info & acquisition tool)
- Provision of the case management software presentaLine
- Provision of the hardware for mobile event management & aftercare centre / laptop & telephony call-back call-centre